Rheem

# Transforming operations of a global leader in hot water heaters.

Rheem, a renowned leader in global heating, cooling, and water heating solutions, sought to propel its digital transformation to new heights. Faced with the challenge of modernizing legacy systems, they partnered with Stable Kernel. Our collaboration led to astonishing outcomes: not only did we streamline operations, but we also unlocked new avenues for customer engagement and revenue growth.

20%

Reduction in Operational Costs

30%

Increase in User Engagement

25%

Faster Time-to-Market for New Features

## The Challenge

### Navigating change.

Rheem's quest for digital advancement was met with outdated systems that hindered efficiency and growth. The need for a robust, scalable platform was clear – one that could support Rheem's ambitious goals and provide a seamless experience for their customers.

## The solution

### Cutting-edge digital transformation.

We introduced a suite of state-of-the-art digital tools, reshaping the customer experience and streamlining internal processes. By harnessing the power of data analytics and IoT, we provided Rheem with a competitive edge in a rapidly evolving market.

## Our Approach

### Tailored agility.

Stable Kernel's strategy hinged on an agile approach, customized to Rheem's unique ecosystem. We embarked on a journey of iterative development, leveraging cross-functional collaboration to foster innovative solutions that resonate with Rheem’s vision.

## Immediate Impact

### Early wins set the stage.

Right out of the gate, Rheem experienced a surge in operational efficiency and customer satisfaction. These early wins signalled the transformative impact of the solutions we implemented, paving the way for sustained success.

## The Results

### Solidified industry leader.

By providing actionable data through web and mobile applications with enhanced UX, Rheem increased sales demand, strengthened its relationship with third-party contractors and distributors, and generated more insightful data for improved decision-making. Empowering Rheem employees, customers, and 3rd-party service providers with a suite of digital services on top of its products solidified Rheem as the go-to manufacturer and industry leader.

#### Happy client, happy life.

Brian Williams, Director of Digital Marketing, Rheem

“Rheem’s Internet of Things platform for EcoNet™ products is more than just a platform; it’s the Ferrari of the Internet of Things.”

Brian Williams, Director of Digital Marketing, Rheem

## Successes

### A story of long-term planning and execution.

Our partnership with Rheem was wide-ranging and showcased our abilities to truly deliver a tailored plan of custom software and digital products. Over our 5+ year partnership we have created and delivered a wide range of IoT products to solidify their position as a global industry leader.